Privacy policy

FTW PERKS Privacy Policy

Effective Date: 06 November 2025
Last Updated: 09 April 2026

This Privacy Policy was last updated on the above date and applies to all users of FTW PERKS Pty Ltd and the website located at www.ftwperks.com

  1. General

    This Privacy Policy applies to all personal information collected by FTW PERKS Pty Ltd (“we”, “us” or “our”) through the FTW PERKS Website, member portal, and related online forms, competitions, and community features.

    We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

    This Privacy Policy applies regardless of the platform used to access FTW PERKS Pty Ltd services, including website, mobile, or third-party integrations.

  2. Information We Collect

The personal information we collect depends on your interaction with FTW PERKS Pty Ltd and may include:

    • Name, email address, and contact details.

    • Payment information collected and processed via Shopify Payments, Stripe, or other secure third-party payment providers.

    • Membership tier selection and transaction history.

    • Social media handles or contact information used for giveaway notifications.

    • Voice memos submitted voluntarily via the FTW Hotline or member portal.

    • Analytics data such as browser type, device information, and site activity (via Shopify, Google Analytics, and integrated apps).

    • Shipping details for winners of giveaway prizes (where applicable).


We do not collect Sensitive Information (as defined in the Privacy Act) unless necessary and with your explicit consent.

  1. Types of Information

The Privacy Act 1988 (Cth) defines categories of information, including Personal Information and Sensitive Information.

    1. Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

      It may include details such as your name, contact information, or online identifiers.

    2. Sensitive Information includes information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of professional or trade associations, sexual orientation, criminal record, or health information.

    3. FTW PERKS Pty Ltd does not collect Sensitive Information unless it is required for a specific purpose and provided with your explicit consent (for example, if a member voluntarily discloses such details in a voice memo or message).

    4. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

    5. If Sensitive Information is collected, it will only be used:

      1. for the primary purpose for which it was obtained;

      2. for a secondary purpose that is directly related to the primary purpose; and

      3. with your consent or where required or authorised by law; and

      4. with additional safeguards and explicit consent when handling sensitive information including health, biometric, or financial data.

  1. How We Collect Information

    1. We may collect personal information from you when you input details through the Website, member portal, or related online forms, or when you otherwise provide information directly to us.

    2. We may also collect limited data automatically when you use the Website, including through cookies and similar technologies. These help us understand website traffic, improve performance, and customise your browsing experience.

    3. We use different types of cookies, including:

      • Essential cookies – required for site functionality and security;

      • Analytical cookies – to understand visitor behaviour and site performance (via Shopify, Google Analytics, and integrated apps).

      • Marketing cookies – set by third-party platforms such as Instagram or Google Ads to assist in remarketing.

  1. When you first visit our Website, you will see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences or disable cookies at any time through your browser settings.

  2. Some third-party services used by FTW PERKS Pty Ltd may independently collect data in accordance with their own privacy policies. FTW PERKS Pty Ltd is not responsible for the privacy practices of these third parties.

  3. In the event of a platform transition or business system update, existing member data may be securely transferred between platforms (for example, from Squarespace to Shopify) to ensure continuity of services. This transfer is conducted in accordance with applicable privacy laws and security standards.

  4. Purpose of collection

    1. We collect personal information to:

      • Provide and manage FTW PERKS Pty Ltd memberships, subscriptions, and payments.

      • Confirm giveaway eligibility and contact winners.

      • Provide partner discounts and member-only content.

      • Respond to member queries and support requests.

      • Send updates about new giveaways and promotions.

      • Improve the Website and user experience.

  1. We only disclose personal information to trusted service providers who assist us in operating the Website and services, including Shopify, Appstle Memberships, Stripe (where applicable), and Google Analytics. These providers are bound by confidentiality and must comply with the Australian Privacy Principles.

  2. We use membership management platforms (including Appstle Memberships) to manage subscriptions, billing cycles, access permissions, and member benefits.

  3. By providing your details or subscribing to FTW PERKS, you consent to receiving direct marketing communications relating to FTW PERKS Pty Ltd memberships, giveaways, and partner offers. You can opt out at any time using the unsubscribe link or by contacting us directly.

  4. Opt-out requests will be processed within 5 business days. Marketing communications will not exceed 4 emails per month and will always include a clear unsubscribe option.

  5. Security, Access and Correction

    1. FTW PERKS Pty Ltd relies on industry-standard security provided by Shopify, Appstle Memberships, Stripe (where applicable), and other integrated services, including SSL encryption, secure payment processing, and access controls.

    2. Access to member information is restricted to authorised personnel only.

    3. We retain personal information only as long as necessary to manage memberships and comply with legal requirements, after which it is securely deleted or de-identified.

    4. You may request access to or correction of your information by emailing us at admin@ftwperks.com. We will respond within a reasonable time and may require verification of identity before making changes.

  1. Complaint Procedure

If you have a concern about how we handle your personal information, please contact our Privacy Officer, FTW PERKS Pty Ltd, at admin@ftwperks.com.

We will acknowledge your complaint within 5 business days, investigate promptly, and aim to resolve it within 20 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Documentation and Response Timeline

We maintain records of all privacy complaints and their outcomes for compliance purposes. All complaint documentation is retained for 12 months after resolution unless further review is required.

  1. Overseas transfer

Some personal information may be stored on servers located outside Australia by our service providers, including Shopify, Appstle Memberships, Stripe, Google, and other integrated service providers. These providers maintain security and privacy standards consistent with the Australian Privacy Principles. By using FTW PERKS Pty Ltd, you consent to this overseas storage and processing.

  1. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: admin@ftwperks.com.