This Privacy Policy applies to all personal information collected by FTW PERKS Pty Ltd (“we”, “us”, or “our”) through the FTW PERKS website, membership portal, giveaways, and related online forms.
1. General
This Privacy Policy applies to all personal information collected by FTW PERKS Pty Ltd (“we”, “us” or “our”) through the FTW PERKS Website, member portal, and related online forms, competitions, and community features.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
(A) The personal information we collect depends on your interaction with FTW PERKS and may include:
Name, email address, and contact details;
Payment information collected and processed via Stripe;
Membership tier selection and transaction history;
Social media handles or contact information used for giveaway notifications;
Voice memos or audio submissions voluntarily provided via the FTW Hotline or member portal;
Analytics data such as browser type, device information, and site activity (through
Squarespace and Google Analytics);
Shipping details for winners of giveaway prizes (where applicable).
(B) We generally do not collect Sensitive Information.
If a member voluntarily discloses Sensitive Information in a voice memo or message, we treat this as provided with explicit consent and apply additional safeguards, including restricted access and secure storage.
3. Types of Information
The Privacy Act 1988 (Cth) defines categories of information, including Personal Information and Sensitive Information.
(a) Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
It may include details such as your name, contact information, or online identifiers.
(b) Sensitive Information includes information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of professional or trade associations, sexual orientation, criminal record, or health information.
FTW PERKS does not collect Sensitive Information unless it is required for a specific purpose and provided with your explicit consent (for example, if a member voluntarily discloses such details in a voice memo or message).
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information will be used by us only:
(A) for the primary purpose for which it was obtained; (B) for a secondary purpose that is directly related to the primary purpose; and (C) with your consent or where required or authorised by law. (D) with additional safeguards where the information is classified as sensitive, including explicit (E) written consent and enhanced security measures; (F) with additional safeguards and explicit consent when handling sensitive information (G) including health, biometric, or financial data.
4. How We Collect Information
(a) We may collect personal information from you when you input details through the Website, member portal, or related online forms, or when you otherwise provide information directly to us.
(b) We use cookies and similar technologies to operate the Website, analyse user behaviour and improve performance. These may include:
(I) essential cookies required for security and membership login; (II) analytics cookies via Squarespace, Google Analytics and Stripe analytics; (III) marketing cookies used by Instagram, Meta, TikTok and similar platforms.
You may decline non-essential cookies via our cookie banner or by adjusting your browser settings.
(c) When you first visit our Website, you will see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences or disable cookies at any time through your browser settings.
(d) Third-party cookies are managed under the respective privacy policies of the relevant providers.
(e) We generally do not collect Sensitive Information. If such information is ever collected (for example, voluntarily shared in a voice memo or message), we will obtain your explicit consent and apply additional security safeguards.
5. Purpose of Collection
(A) If you win a giveaway, we may collect additional information from you (such as your shipping address or other fulfilment details).
(b) We may disclose limited personal information to partner brands solely for the purpose of fulfilling a prize, and only where you have provided prior written consent.
(C) We may also request your consent to publish your first name, likeness and a photo of you with the prize on our Website or Instagram page. We will never post or publish winner information without your prior written consent. You may refuse or withdraw consent at any time.
6. Purpose of Collection
(a) We collect personal information to:
(I) Provide and manage FTW PERKS memberships and payments. (II) Confirm giveaway eligibility and contact winners. (III) Provide partner discounts and member-only content. (IV) Respond to member queries and support requests. (V) Send updates about new giveaways and promotions. (VI) Improve the Website and user experience.
(b) We only disclose personal information to trusted service providers who assist us in operating the Website, such as Squarespace, Stripe, and Google Analytics. These providers are bound by confidentiality and must comply with the Australian Privacy Principles.
(c) By using our Website, you consent to receiving direct marketing communications relating to FTW PERKS memberships, giveaways, and partner offers. You can opt out at any time using the unsubscribe link or by contacting us directly.
(d) We store giveaway records, draw evidence and winner details in secure internal systems, including Google Drive, with access restricted to authorised personnel only. We retain giveaway records for up to two years, unless longer retention is required for a legitimate business or legal purpose. Records relating to current members are retained for the duration of the membership.
(E) Opt-out requests will be processed within 5 business days. Marketing communications will not exceed 4 emails per month and will always include a clear unsubscribe option.
7. Security, Access and Correction
(a) FTW PERKS relies on industry-standard security provided by Squarespace and Stripe, including SSL encryption, secure payment processing, and access controls.
(b) Access to member information is restricted to authorised personnel only.
(c) We retain personal information only as long as necessary to manage memberships and comply with legal requirements, after which it is securely deleted or de-identified.
(d) You may request access to or correction of your information by emailing us at admin@ftwperks.com. We will respond within a reasonable time and may require verification of identity before making changes.
7. Complaint Procedure
If you have a concern about how we handle your personal information, please contact our Privacy Officer, FTW PERKS Pty Ltd, at admin@ftwperks.com.
We will acknowledge your complaint within 5 business days, investigate promptly, and aim to resolve it within 20 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Documentation and Response Timeline
We maintain records of all privacy complaints and their outcomes for compliance purposes. All complaint documentation is retained for 12 months after resolution unless further review is required.
9. Overseas Transfers
Some personal information may be stored on servers outside Australia by service providers including Squarespace, Stripe and Google. These providers maintain privacy and security standards consistent with the Australian Privacy Principles.
10. Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us at: 📧 admin@ftwperks.com