REFUND POLICY OF FTW PERKS PTY LTD
Effective as of: 26 july 2025
Last updated: 6 NOVEMBER 2025
This Refund Policy (“Policy”) applies to all paid memberships and associated digital access through www.ftwperks.com (the “Website”), operated by FTW PERKS PTY LTD (“we,” “us,” or “our”).
General
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
This Policy applies to all FTW PERKS membership tiers and any limited one-off access promotions (if offered).
Nature of Membership Services
FTW PERKS memberships provide access to exclusive digital content, community features, partner discounts, and automatic entry eligibility into promotional giveaways (“Membership Benefits”).
Giveaway entries are complimentary components of an active membership and do not represent a separate purchase or paid entry.One-off promotional access or entry offers, when available, are also considered digital services under this Policy and are governed by the same terms.
Giveaway entries are complimentary components of an active membership and do not represent a separate purchase or paid entry.
One-off promotional access or entry offers, when available, are also considered digital services under this Policy and are governed by the same terms.
Australian Consumer Law
Under the Australian Consumer Law:
Under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. If a product or service you purchase has a major failure, you are entitled to:
cancel the purchase;
receive a full refund; and
claim compensation for any foreseeable loss or damage.
If the issue does not amount to a major failure, you may be entitled to a re-supply of the product or service within a reasonable time or a partial refund.
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
For clarity, a 'major failure' under the Australian Consumer Law includes circumstances where: the goods are substantially unfit for their normal purpose and cannot be easily fixed within a reasonable time; the goods are significantly different from their description or sample; the goods are substantially unusable; or the goods are unsafe.
Refund Eligibility
Refunds relate solely to paid membership fees. Complimentary giveaway entries and associated benefits are not eligible for refund or exchange.
Refunds will not be issued for;
change of mind;
non-use of membership benefits;
loss of giveaway eligibility following cancellation; or
failure to win or redeem a giveaway prize.
Refunds may be issued in limited circumstances, including:
accidental duplicate payments;
technical or system processing errors; or
over-purchase of additional entries beyond the stated limit (where applicable).
Refunds, when approved, will be processed via Stripe in accordance with Stripe’s refund procedures
Cancellations and Access
Members may cancel their subscription at any time through their account settings.
Upon cancellation, access to membership content and benefits will remain active until the end of the current billing period unless otherwise specified by Squarespace.
Eligibility for giveaway entries ceases immediately upon cancellation. Only active membersat the time of a draw are eligible for inclusion.
Refunds relate solely to paid membership fees. Complimentary giveaway entries and associated benefits are not eligible for refund or exchange.
Yearly memberships are billed upfront for a 12-month term and are non-refundable except as required under Australian Consumer Law.
Giveaway Prizes and Partner Fulfilment
Giveaway prizes may be supplied either directly by FTW PERKS or by partnered brands.
Prizes supplied by partners are fulfilled, shipped, and managed by those partners.
FTW PERKS does not accept liability for delays, damage, or delivery failures caused by a partner or shipping provider.
Giveaway items are promotional in nature and are not sold or invoiced as part of the membership purchase.
Requests for replacements or remedies relating to damaged or faulty giveaway items will be addressed on a case-by-case basis, taking into account the responsibilities of the supplier or partner.
Products Damaged During Delivery
In the event that the product you ordered has been damaged during delivery:
Contact us as soon as possible.
FTW Perks will liaise with the courier or supplier to arrange an appropriate remedy, such as replacement or repair where feasible.
Damaged prizes must be reported within the 14-day period and, if requested, returned in their original condition together with any packaging and accompanying materials.
FTW PERKS is not obliged to offer refunds or replacements for prizes fulfilled by third-party partners or for issues arising from courier mishandling or delays beyond our control.
Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,replacement or refund for a product or service provided if:
You have breached the FTW PERKS Membership Terms or attempted to misuse, manipulate or unfairly influence giveaway outcomes or entries.
You were aware of any technical limitation, access restriction, or other issue affecting the service prior to purchase.
You requested a specific change or modification to your membership benefits outside of standard inclusions.
The issue results from a partner brand, courier, or third-party provider outside of FTW PERKS’ reasonable control.
Any other exception permitted under the Australian Consumer Law applies.
Refund Requests and Processing
You can contact us using the email provided at the end of this Policy to request a review or refund under the terms of this Policy.
Unless otherwise determined at our discretion, any approved refund will be processed using the same payment method as the original purchase or to the same account used at the time of payment.
To be eligible for a refund, you must provide proof of purchase for the relevant membership payment.
You may be required to provide government-issued identification to confirm ownership of the account before a refund can be processed.
Acceptable proof of purchase includes an original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly display the purchase date, amount, and item description.
Contact Us
If you wish to speak to us about this Policy or to request a refund, please contact:
admin@ftwperks.com.